> ## Documentation Index
> Fetch the complete documentation index at: https://docs.libratech.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about Libra.

Have questions about Libra? This page covers the most common topics.

<div className="libra-buddy-callout">
  <img src="https://mintcdn.com/libra-4206ec93/wgVZXcGnHS4aJk9T/assets/images/libra-buddy/confused.png?fit=max&auto=format&n=wgVZXcGnHS4aJk9T&q=85&s=081943e39890ebe8b5f547a9b35b95d1" alt="Libra mascot with questions" width="723" height="612" data-path="assets/images/libra-buddy/confused.png" />

  <div className="libra-buddy-callout-content">
    Hit <kbd>Cmd</kbd>+<kbd>F</kbd> before opening a ticket. This page updates faster than any reply, and most *"is this possible?"* questions are already answered below.
  </div>
</div>

## General Questions

<AccordionGroup>
  <Accordion title="What is Libra?">
    Libra is an AI workspace designed specifically for legal professionals. It combines conversational AI, document analysis, legal research, drafting, and workflow capabilities in a platform built to meet the security and compliance requirements of legal work.
  </Accordion>

  <Accordion title="Which AI models does Libra use?">
    At the core of Libra is **Libra AI**, our own technology layer. Rather than tying you to a single model, it combines models from leading providers including Anthropic and OpenAI.

    You choose the behavior you want rather than the underlying model:

    * **Standard** — everyday research, drafting, and analysis
    * **Deep Thinking** — harder questions where you want more reasoning
    * **Fast** — quick turnarounds on simpler tasks

    **Show all** lets you pick a specific model directly when you want one. Available models change as providers release new ones.

    A few of the models in that list are metered. Every **Claude Opus** model and **GPT-5.6 Sol** counts as premium, and they share one daily message allowance per person: 5 messages a day on a trial, 10 on **Starter**, and 20 on the paid plans. If you need more headroom than that, raise it with your Libra account team. Running out doesn't block you — Libra answers with a substitute model and says so in the chat. See [Chat modes](/en/features/chat/modes).

    Your prompts, responses, and uploaded documents are never used to train or fine-tune these providers' models.
  </Accordion>

  <Accordion title="What data sources does Libra use?">
    Depending on your jurisdiction, subscription, and the tools you enable, Libra can draw on:

    * Large language models trained on public information
    * Wolters Kluwer products (for example WK Online for Germany, InView Tax NL for the Netherlands, MonKEY BE for Belgium)
    * Other licensed legal publishers, such as Otto Schmidt commentaries and handbooks
    * Official and open legal sources, such as Fedlex, Open Case Law, Entscheidsuche, and the German Handelsregister
    * Documents you upload
    * [Databases](/en/features/databases/basics) your firm has assembled at the workspace level
    * Connected firm repositories, such as SharePoint and OneDrive
    * Web search results when Research mode is enabled

    Availability varies by jurisdiction and subscription. See [Content integrations](/en/integrations/setup) for what applies to your account.
  </Accordion>

  <Accordion title="Where can I see recently released features?">
    See the [Changelog](/en/resources/changelog) — it lists every released feature, newest first. If something isn't there yet, it isn't available yet.
  </Accordion>

  <Accordion title="How do I request a feature?">
    Send it to your Libra account team or through in-app support. Describe the problem you're trying to solve and walk through a real example — that's far more useful than a feature name on its own.
  </Accordion>
</AccordionGroup>

## Trial Period

<AccordionGroup>
  <Accordion title="Do I need to cancel my trial account?">
    No. Your free trial expires automatically at the end of the trial period. No cancellation is required, you incur no costs or obligations, and it never converts into a paid subscription on its own. If you want to continue using Libra, you can choose a subscription plan at any time.
  </Accordion>

  <Accordion title="Do the same security and privacy protections apply during a trial?">
    Yes. The same security measures and data protection practices apply to trial and paid accounts. Your data is encrypted, stored on servers in Germany, and handled according to the same GDPR-compliant processes. The same data processing terms in our [General Terms and Conditions](https://libratech.ai/terms) apply regardless of account type.
  </Accordion>

  <Accordion title="Why can't I share a project with team members?">
    Project sharing is part of the Team plan. Trial accounts start with the individual features only. If you want to try collaboration during your trial, click **Enable team features** on any locked sharing prompt (it also appears on the trial badge under **Team**). That unlocks project sharing for the rest of your trial and can't be switched off again. Note that trials without a subscription can't send new invitations, so you can share with colleagues who are already in your workspace but not add new ones until you buy licenses.
  </Accordion>
</AccordionGroup>

## Security and Data Protection

<AccordionGroup>
  <Accordion title="Can I use Libra for confidential client matters?">
    Yes. Libra is designed to handle confidential legal work. Our security measures, compliance certifications, and data handling practices are built to support the confidentiality requirements of legal practice.
  </Accordion>

  <Accordion title="Where is my data stored?">
    All user data, including chat histories and uploaded documents, is stored in encrypted form on servers in Germany. When generating responses, inputs (prompts and relevant sections of referenced documents) are transmitted to large language model providers. These providers' servers are located exclusively within Europe, for example, OpenAI models are hosted via Microsoft Azure's European service. All user data remains within the European Economic Area (EEA). No data is transferred to the United States.
  </Accordion>

  <Accordion title="How is my data encrypted?">
    All data is encrypted both during transmission (using TLS/HTTPS) and at rest (using XTS AES 256-bit encryption). This ensures your information is protected at all times.
  </Accordion>

  <Accordion title="Who has access to my data?">
    Unencrypted access to user data is restricted to Libra employees who need it to fulfill contractual obligations in accordance with German professional regulations. Third parties do not have unencrypted access. Documents can only be shared with other users within the same organization in Libra.

    Workspace administrators manage users, roles, and workspace settings, but they cannot read their colleagues' conversations.
  </Accordion>

  <Accordion title="Will my data be used to train AI models?">
    No. Data entered or uploaded to Libra is processed exclusively for generating responses and is not stored on AI provider servers. User data is never used for training or fine-tuning AI models. This is explicitly regulated in our [General Terms and Conditions](https://libratech.ai/terms).
  </Accordion>

  <Accordion title="What if a document contains misleading instructions?">
    Libra uses your uploaded documents as input for generating responses. If a document or website contains misleading instructions designed to influence the AI's response, results may be affected. In security literature, this is sometimes called "prompt injection": content that attempts to steer an AI system's response. We recommend using documents from trusted sources only and reviewing results carefully when working with external materials.
  </Accordion>
</AccordionGroup>

## Compliance

<AccordionGroup>
  <Accordion title="Is Libra GDPR-compliant?">
    Yes. Libra meets the requirements of the General Data Protection Regulation (GDPR). Our data processing agreement (DPA) is integrated into our [General Terms and Conditions](https://libratech.ai/terms), and all third-party providers we work with are also GDPR-compliant.
  </Accordion>

  <Accordion title="Is Libra certified?">
    Yes. Libra is ISO 27001:2022 certified, confirming that we have implemented an effective information security management system (ISMS). All subprocessors we work with are also ISO 27001 certified. Our certificate is available on our [Security page](https://libratech.ai/security). See [Certifications](/en/resources/security/certifications) for the full scope.
  </Accordion>

  <Accordion title="Can Libra provide a DPA or security documentation?">
    Yes. Your firm can request the data processing agreement, a completed security questionnaire, and our audit and penetration-testing documentation through your Libra account team. See [Certifications](/en/resources/security/certifications) for the standards we hold.
  </Accordion>
</AccordionGroup>

## Documents & Uploads

<AccordionGroup>
  <Accordion title="What file formats can I upload?">
    Libra supports a wide range of file formats:

    **Documents:** PDF, Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint (.ppt, .pptx, .pps, .ppsx), OpenDocument (.odt, .ods, .odp), RTF, CSV, TXT, JSON, Markdown, reStructuredText, Email (.msg, .eml)

    **Images:** PNG, JPG, GIF, WebP, TIFF

    **Audio:** MP3, M4A, FLAC, MPEG, OGG, WAV, WebM

    **Limits:** Max 500 MB per file · Max 1,000 files per chat

    Scanned pages and image files are text-extracted automatically, so their content is searchable and citable. Text-based PDFs still give the most reliable results. See [File types](/en/features/documents/file-types).

    Large Excel workbooks are the one case where a file well inside the size limit can still be refused. A `.xlsx` file is rejected during processing once its sheets add up to more than 13,000 rows or more than a million cells. Split the workbook, or export just the sheet you need as CSV — CSV uploads aren't subject to that bound.
  </Accordion>

  <Accordion title="How many documents can I upload?">
    * **Per project:** up to 1,000 documents in **Project files**
    * **Per chat message:** up to 1,000 documents attached to a single message
    * **On a free trial:** 100 documents in total

    Documents you upload from inside a chat also count toward the project's limit.

    The **Starter** plan adds two tighter caps alongside these: 100 document uploads per person per month, and three active projects at a time. The upload allowance resets on your plan's monthly anniversary rather than on the first of the month, and once you reach it further uploads are refused until the period turns over. Both numbers can be lifted for an individual team — ask your Libra account team — and some Italian teams are on an earlier promotion that gives 300 uploads per quarter instead. Professional and Team plans have no periodic upload cap and no project cap — only the per-project ceiling above. Discovery and Review aren't part of **Starter** either: the controls for creating them are locked, with a prompt to upgrade.

    To ask the same questions across a large set of documents, use **Discovery** rather than attaching them all to one chat — it's built for structured comparison across many files.
  </Accordion>

  <Accordion title="Do Review or Discovery outputs count toward the project document limit?">
    No. The per-project limit counts the documents stored in **Project files**, whether you uploaded them from the panel or from inside a chat. Reviews and Discoveries you generate are results rather than uploads — they're filed in the project's **Reviews** and **Discoveries** folders — and they don't count against it. Documents and Discoveries you attach to a single chat message do count toward that message's 1,000-item limit.
  </Accordion>

  <Accordion title="How do I select multiple documents at once?">
    * **Select individual documents:** click the checkbox next to each document
    * **Select consecutive documents:** hold <kbd>Shift</kbd> and click the first and last document in the range
    * **Select everything in a folder:** click the folder's checkbox, which includes documents in its subfolders
  </Accordion>

  <Accordion title="How do I analyze multiple documents at once?">
    Use **Discovery** to analyze multiple documents with the same questions. Upload your documents, define columns for the information you want to extract, and Libra will create a comparison table. A Discovery can have up to 50 columns. See [Discovery Basics](/en/features/discovery/basics).
  </Accordion>

  <Accordion title="Can I delete uploaded documents?">
    Yes. Open **Project files** in the sidebar, select the document, and choose **Delete**. Deletion is immediate and cannot be undone from the interface. See [Project files](/en/features/documents/library).
  </Accordion>
</AccordionGroup>

## Using Libra

<AccordionGroup>
  <Accordion title="Should I verify Libra's outputs?">
    Yes. Libra assists legal professionals but does not replace professional judgment. Verify material conclusions, quotations, citations, dates, and the current status of the law before relying on an output.
  </Accordion>

  <Accordion title="Can I share work with colleagues?">
    Yes. You can share chats, Assistants, and projects with colleagues in your organization, subject to permissions and your subscription. Sharing with people outside your organization is restricted to maintain security.
  </Accordion>

  <Accordion title="Can I share a template with my whole firm?">
    Yes, and you can do it yourself. Assistants, Workflows, Playbooks and Discovery templates can all be shared with your entire organization or with a specific group. See [Starring and sharing](/en/features/templates/starring-and-sharing).

    License assignment for connected content sources is an administrator control — see [Team management](/en/features/team-management).
  </Accordion>

  <Accordion title="When should I use the Word Add-in vs. the Libra app?">
    **Use the Word Add-in** when you're drafting or editing documents directly in Word and want AI assistance without switching applications. It's ideal for real-time text revision, placeholder filling, and making changes with Track Changes enabled. Research sources are available in the add-in too.

    **Use the Libra app** when you need to work across multiple documents at once, organise **Project files**, run Discovery, or set up Workflows.
  </Accordion>

  <Accordion title="What are Workflows?">
    Workflows let you chain multiple **Assistants** together to automate complete processes. Instead of running each step manually, you create a sequence of Assistants that pass their output to the next. For example: Document analysis → Risk assessment → Summary report. See [Creating a Workflow](/en/features/workflows/create-workflow).
  </Accordion>
</AccordionGroup>

## Research & Citations

<AccordionGroup>
  <Accordion title="Which Wolters Kluwer content is included?">
    Wolters Kluwer content is included free during your trial period. After the trial, Wolters Kluwer access must be purchased separately. See [Wolters Kluwer Online](/en/integrations/germany/wolters-kluwer-online) for details.
  </Accordion>

  <Accordion title="Which Otto Schmidt content is included?">
    Otto Schmidt content is included free during your trial period, with a limit of three Otto Schmidt research queries per day. After the trial, Otto Schmidt access must be purchased separately. See [Otto Schmidt](/en/integrations/germany/otto-schmidt) for details.
  </Accordion>

  <Accordion title="Is every content source available to every account?">
    No. Whether a source is available to you depends on your jurisdiction, your subscription, whether your firm already holds a license with that publisher, and whether you've connected your account for it. If a source you expect is missing, check the connection in your settings first, then contact support.
  </Accordion>

  <Accordion title="How current are Libra's legal sources?">
    For connected legal databases, content becomes available to Libra when it is published and ingested from the source product. Libra does not control the publisher's release schedule. A source being available does not guarantee that every relevant document is retrieved for every query, so check the date and status of important authorities.
  </Accordion>

  <Accordion title="Can Libra confirm that a cited law is still in force?">
    Libra can help you research the status of legislation, but it does not track the in-force status of every provision it cites. Check the cited primary source or an authoritative legal database before relying on it.
  </Accordion>

  <Accordion title="How do I get better research results?">
    For best results: (1) Enable Research mode and select only 1-2 relevant databases, since more modules do not improve accuracy, (2) Specify the jurisdiction and relevant date (e.g., "under German law"), (3) Include relevant statutory references or terminology if known, and (4) Review the cited source and confirm it supports the answer. Avoid generic instructions like "verify your sources" — ask for the specific check you want instead.
  </Accordion>

  <Accordion title="Can Libra access my firm's internal database?">
    Two different things bring your firm's own material into Libra.

    **Databases** hold documents at the workspace level instead of inside a single project, so your firm can assemble a precedent bank, a client's full contract set or a body of regulation once and reach it from any matter — in Chat, when starting a Review, or when adding files to a Discovery. A database can also link a SharePoint folder rather than copying it, and Libra keeps that link in sync with the source. Databases are part of the **Team** plan and are switched on team by team as the rollout reaches you — if **Databases** isn't in your sidebar, ask your Libra account team. See [Databases](/en/features/databases/basics).

    **Integrations** connect Libra to a system your firm already runs: SharePoint and OneDrive for Microsoft 365 files, and Kleos, Legisway, NotaioNext or SuiteNext for case and matter files. Other document management systems aren't supported out of the box — if your firm runs something else, your administrator can raise it with your Libra account team.
  </Accordion>
</AccordionGroup>

## Integrations

<AccordionGroup>
  <Accordion title="Can Libra connect to Microsoft 365 or my firm's document systems?">
    Libra supports SharePoint and OneDrive for document access, the Word and Outlook Add-ins for working inside Office, and Kleos, Legisway, NotaioNext and SuiteNext for case and matter files. Other integrations vary by product version and jurisdiction. See [Content integrations](/en/integrations/setup) for current availability.
  </Accordion>

  <Accordion title="An integration says the connection expired">
    An integration needs reconnecting when its authorization expires or is revoked — by the connected service, by an administrator, or by a change to your account. Reconnect it from your settings and check that the account you're connecting still has access to the source. If this keeps happening, contact support and tell them which integration it is and roughly when it started.
  </Accordion>

  <Accordion title="Why is my Wolters Kluwer content unavailable after I connect successfully?">
    Signing in confirms who you are, but it doesn't by itself give you content — your Wolters Kluwer subscription does. Check that the country product you expect is assigned to the same account you connected with. If it is and the content still doesn't appear, contact support and mention which product you're expecting and when you connected.
  </Accordion>
</AccordionGroup>

## Chat & History

<AccordionGroup>
  <Accordion title="How do I find an old chat?">
    Press <kbd>Cmd</kbd>+<kbd>K</kbd> (or <kbd>Ctrl</kbd>+<kbd>K</kbd>), or click **Search all projects** at the top of the sidebar. It matches names across chats, documents, folders, Reviews, Discoveries, Workflows, Assistants, and templates, and it searches full message content inside your chats. Archived chats are not included in search results. See [Search](/en/features/search) and [Chat history](/en/features/chat/history).
  </Accordion>

  <Accordion title="Can I organize my chats?">
    Yes. Use **Projects** to keep related chats together. Start new chats directly within a project to keep them grouped, and archive ones you don't need on the main list. See [Projects](/en/features/projects) and [Chat history](/en/features/chat/history).
  </Accordion>

  <Accordion title="Can I rename a chat?">
    Yes. Open the chat actions menu next to the chat title and choose **Edit Details**, then update the chat name. Meaningful names make chats easier to find later, including in [Search](/en/features/search).
  </Accordion>

  <Accordion title="How do I delete a chat?">
    Open the chat actions menu next to the title, then choose **Delete chat**. Deletion is immediate and deleted chats cannot be recovered. If you only want a chat off your main list, archive it instead.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<div className="libra-buddy-callout">
  <img src="https://mintcdn.com/libra-4206ec93/wgVZXcGnHS4aJk9T/assets/images/libra-buddy/bored.png?fit=max&auto=format&n=wgVZXcGnHS4aJk9T&q=85&s=bec9c54be5f19daeb9ff40cd4d38639b" alt="Libra mascot waiting" width="611" height="601" data-path="assets/images/libra-buddy/bored.png" />

  <div className="libra-buddy-callout-content">
    Nine of ten *"Libra is broken"* tickets are fixed by a hard refresh (<kbd>Cmd</kbd>+<kbd>Shift</kbd>+<kbd>R</kbd>) or switching to Chrome. Try those first; then read on.
  </div>
</div>

<AccordionGroup>
  <Accordion title="Libra is not responding or loads slowly">
    Try these steps: (1) Refresh the page, or hard refresh with <kbd>Cmd</kbd>+<kbd>Shift</kbd>+<kbd>R</kbd>, (2) Check your internet connection, (3) Try the latest version of Chrome or Microsoft Edge, (4) Clear your browser cache. If the problem persists, raise it with your firm administrator or contact support, including the time it happened and a screenshot.
  </Accordion>

  <Accordion title="The Word or Outlook Add-in is not working">
    On Windows, the add-ins require Microsoft 365. Try removing and reinstalling the add-in. See [Word Add-in Setup](/en/integrations/word/setup) or [Outlook Add-in Setup](/en/integrations/outlook/setup) for supported versions on Mac and the web.

    The Outlook Add-in opens both while you are **reading** a message and while you are **composing** one — a new mail, a reply, a reply-all, a forward, or a draft you have come back to. On the compose surface it carries your current chat across and can rewrite the message you are writing in place, leaving the quoted thread below it untouched. If Libra does not appear when you open a compose window, your organization is still on an older build of the add-in. Reinstalling it won't help — the compose surface arrives with a newer add-in manifest — so ask whoever deploys Libra through your Microsoft 365 admin center to roll out the current version.
  </Accordion>

  <Accordion title="My exported document has formatting issues">
    When exporting to Word, some complex formatting may not transfer perfectly. Try exporting as PDF for exact formatting, or edit the Word export as needed. For specific formatting requirements, use the Word Add-in to work directly in your document.
  </Accordion>

  <Accordion title="I cannot see content shared by a colleague">
    Check that: (1) You are in the same organization, (2) The content was explicitly shared with you or your team, (3) You have the correct permissions. If issues persist, ask your organization admin or contact support.
  </Accordion>
</AccordionGroup>

## Technical Requirements

<AccordionGroup>
  <Accordion title="Which browsers are supported?">
    Libra is supported and recommended on the following browsers:

    * Google Chrome (recommended)
    * Chromium-based browsers, including Microsoft Edge

    For the best experience, keep your browser updated to the latest stable version. If you use another browser and experience issues, switch to Chrome or Edge.
  </Accordion>

  <Accordion title="Does Libra work on mobile devices?">
    Yes. Libra's web application works on tablets and smartphones through the browser. Document-heavy work is better suited to the desktop experience. For the best experience on mobile, use the latest version of Chrome or a Chromium-based browser where available.
  </Accordion>

  <Accordion title="Are there any network requirements?">
    Libra requires a stable internet connection and access to `app.libratech.ai`. If your organization uses a firewall, proxy, Conditional Access, or content filtering, ask your IT team to allow the required Libra and integration endpoints.
  </Accordion>

  <Accordion title="Can I use Libra offline?">
    No. Libra requires an active internet connection to function. All AI processing happens on secure cloud servers in Europe, so an internet connection is necessary to send your queries and receive responses. There is no offline mode available.
  </Accordion>
</AccordionGroup>

<Info>
  For more detailed security and compliance information, visit our [Security page](https://libratech.ai/security) or see the [Security & Compliance](/en/resources/security/gdpr) section.
</Info>