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Have questions about Libra? This page covers the most common topics.
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Hit Cmd+F before opening a ticket. This page updates faster than any reply, and most “is this possible?” questions are already answered below.

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General Questions

Libra is an AI workspace designed specifically for legal professionals. It combines conversational AI, document analysis, legal research, drafting, and workflow capabilities in a platform built to meet the security and compliance requirements of legal work.
At the core of Libra is Libra AI, our own technology layer. Rather than tying you to a single model, it combines models from leading providers including Anthropic and OpenAI.You choose the behavior you want rather than the underlying model:
  • Standard — everyday research, drafting, and analysis
  • Deep Thinking — harder questions where you want more reasoning
  • Fast — quick turnarounds on simpler tasks
Show all lets you pick a specific model directly when you want one. Available models change as providers release new ones.A few of the models in that list are metered. Every Claude Opus model and GPT-5.6 Sol counts as premium, and they share one daily message allowance per person: 5 messages a day on a trial, 10 on Starter, and 20 on the paid plans. If you need more headroom than that, raise it with your Libra account team. Running out doesn’t block you — Libra answers with a substitute model and says so in the chat. See Chat modes.Your prompts, responses, and uploaded documents are never used to train or fine-tune these providers’ models.
Depending on your jurisdiction, subscription, and the tools you enable, Libra can draw on:
  • Large language models trained on public information
  • Wolters Kluwer products (for example WK Online for Germany, InView Tax NL for the Netherlands, MonKEY BE for Belgium)
  • Other licensed legal publishers, such as Otto Schmidt commentaries and handbooks
  • Official and open legal sources, such as Fedlex, Open Case Law, Entscheidsuche, and the German Handelsregister
  • Documents you upload
  • Databases your firm has assembled at the workspace level
  • Connected firm repositories, such as SharePoint and OneDrive
  • Web search results when Research mode is enabled
Availability varies by jurisdiction and subscription. See Content integrations for what applies to your account.
See the Changelog — it lists every released feature, newest first. If something isn’t there yet, it isn’t available yet.
Send it to your Libra account team or through in-app support. Describe the problem you’re trying to solve and walk through a real example — that’s far more useful than a feature name on its own.

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Trial Period

No. Your free trial expires automatically at the end of the trial period. No cancellation is required, you incur no costs or obligations, and it never converts into a paid subscription on its own. If you want to continue using Libra, you can choose a subscription plan at any time.
Yes. The same security measures and data protection practices apply to trial and paid accounts. Your data is encrypted, stored on servers in Germany, and handled according to the same GDPR-compliant processes. The same data processing terms in our General Terms and Conditions apply regardless of account type.
Project sharing is part of the Team plan. Trial accounts start with the individual features only. If you want to try collaboration during your trial, click Enable team features on any locked sharing prompt (it also appears on the trial badge under Team). That unlocks project sharing for the rest of your trial and can’t be switched off again. Note that trials without a subscription can’t send new invitations, so you can share with colleagues who are already in your workspace but not add new ones until you buy licenses.

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Security and Data Protection

Yes. Libra is designed to handle confidential legal work. Our security measures, compliance certifications, and data handling practices are built to support the confidentiality requirements of legal practice.
All user data, including chat histories and uploaded documents, is stored in encrypted form on servers in Germany. When generating responses, inputs (prompts and relevant sections of referenced documents) are transmitted to large language model providers. These providers’ servers are located exclusively within Europe, for example, OpenAI models are hosted via Microsoft Azure’s European service. All user data remains within the European Economic Area (EEA). No data is transferred to the United States.
All data is encrypted both during transmission (using TLS/HTTPS) and at rest (using XTS AES 256-bit encryption). This ensures your information is protected at all times.
Unencrypted access to user data is restricted to Libra employees who need it to fulfill contractual obligations in accordance with German professional regulations. Third parties do not have unencrypted access. Documents can only be shared with other users within the same organization in Libra.Workspace administrators manage users, roles, and workspace settings, but they cannot read their colleagues’ conversations.
No. Data entered or uploaded to Libra is processed exclusively for generating responses and is not stored on AI provider servers. User data is never used for training or fine-tuning AI models. This is explicitly regulated in our General Terms and Conditions.
Libra uses your uploaded documents as input for generating responses. If a document or website contains misleading instructions designed to influence the AI’s response, results may be affected. In security literature, this is sometimes called “prompt injection”: content that attempts to steer an AI system’s response. We recommend using documents from trusted sources only and reviewing results carefully when working with external materials.

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Compliance

Yes. Libra meets the requirements of the General Data Protection Regulation (GDPR). Our data processing agreement (DPA) is integrated into our General Terms and Conditions, and all third-party providers we work with are also GDPR-compliant.
Yes. Libra is ISO 27001:2022 certified, confirming that we have implemented an effective information security management system (ISMS). All subprocessors we work with are also ISO 27001 certified. Our certificate is available on our Security page. See Certifications for the full scope.
Yes. Your firm can request the data processing agreement, a completed security questionnaire, and our audit and penetration-testing documentation through your Libra account team. See Certifications for the standards we hold.

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Documents & Uploads

Libra supports a wide range of file formats:Documents: PDF, Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint (.ppt, .pptx, .pps, .ppsx), OpenDocument (.odt, .ods, .odp), RTF, CSV, TXT, JSON, Markdown, reStructuredText, Email (.msg, .eml)Images: PNG, JPG, GIF, WebP, TIFFAudio: MP3, M4A, FLAC, MPEG, OGG, WAV, WebMLimits: Max 500 MB per file · Max 1,000 files per chatScanned pages and image files are text-extracted automatically, so their content is searchable and citable. Text-based PDFs still give the most reliable results. See File types.Large Excel workbooks are the one case where a file well inside the size limit can still be refused. A .xlsx file is rejected during processing once its sheets add up to more than 13,000 rows or more than a million cells. Split the workbook, or export just the sheet you need as CSV — CSV uploads aren’t subject to that bound.
  • Per project: up to 1,000 documents in Project files
  • Per chat message: up to 1,000 documents attached to a single message
  • On a free trial: 100 documents in total
Documents you upload from inside a chat also count toward the project’s limit.The Starter plan adds two tighter caps alongside these: 100 document uploads per person per month, and three active projects at a time. The upload allowance resets on your plan’s monthly anniversary rather than on the first of the month, and once you reach it further uploads are refused until the period turns over. Both numbers can be lifted for an individual team — ask your Libra account team — and some Italian teams are on an earlier promotion that gives 300 uploads per quarter instead. Professional and Team plans have no periodic upload cap and no project cap — only the per-project ceiling above. Discovery and Review aren’t part of Starter either: the controls for creating them are locked, with a prompt to upgrade.To ask the same questions across a large set of documents, use Discovery rather than attaching them all to one chat — it’s built for structured comparison across many files.
No. The per-project limit counts the documents stored in Project files, whether you uploaded them from the panel or from inside a chat. Reviews and Discoveries you generate are results rather than uploads — they’re filed in the project’s Reviews and Discoveries folders — and they don’t count against it. Documents and Discoveries you attach to a single chat message do count toward that message’s 1,000-item limit.
  • Select individual documents: click the checkbox next to each document
  • Select consecutive documents: hold Shift and click the first and last document in the range
  • Select everything in a folder: click the folder’s checkbox, which includes documents in its subfolders
Use Discovery to analyze multiple documents with the same questions. Upload your documents, define columns for the information you want to extract, and Libra will create a comparison table. A Discovery can have up to 50 columns. See Discovery Basics.
Yes. Open Project files in the sidebar, select the document, and choose Delete. Deletion is immediate and cannot be undone from the interface. See Project files.

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Using Libra

Yes. Libra assists legal professionals but does not replace professional judgment. Verify material conclusions, quotations, citations, dates, and the current status of the law before relying on an output.
Yes. You can share chats, Assistants, and projects with colleagues in your organization, subject to permissions and your subscription. Sharing with people outside your organization is restricted to maintain security.
Yes, and you can do it yourself. Assistants, Workflows, Playbooks and Discovery templates can all be shared with your entire organization or with a specific group. See Starring and sharing.License assignment for connected content sources is an administrator control — see Team management.
Use the Word Add-in when you’re drafting or editing documents directly in Word and want AI assistance without switching applications. It’s ideal for real-time text revision, placeholder filling, and making changes with Track Changes enabled. Research sources are available in the add-in too.Use the Libra app when you need to work across multiple documents at once, organise Project files, run Discovery, or set up Workflows.
Workflows let you chain multiple Assistants together to automate complete processes. Instead of running each step manually, you create a sequence of Assistants that pass their output to the next. For example: Document analysis → Risk assessment → Summary report. See Creating a Workflow.

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Research & Citations

Wolters Kluwer content is included free during your trial period. After the trial, Wolters Kluwer access must be purchased separately. See Wolters Kluwer Online for details.
Otto Schmidt content is included free during your trial period, with a limit of three Otto Schmidt research queries per day. After the trial, Otto Schmidt access must be purchased separately. See Otto Schmidt for details.
No. Whether a source is available to you depends on your jurisdiction, your subscription, whether your firm already holds a license with that publisher, and whether you’ve connected your account for it. If a source you expect is missing, check the connection in your settings first, then contact support.
Libra can help you research the status of legislation, but it does not track the in-force status of every provision it cites. Check the cited primary source or an authoritative legal database before relying on it.
For best results: (1) Enable Research mode and select only 1-2 relevant databases, since more modules do not improve accuracy, (2) Specify the jurisdiction and relevant date (e.g., “under German law”), (3) Include relevant statutory references or terminology if known, and (4) Review the cited source and confirm it supports the answer. Avoid generic instructions like “verify your sources” — ask for the specific check you want instead.
Two different things bring your firm’s own material into Libra.Databases hold documents at the workspace level instead of inside a single project, so your firm can assemble a precedent bank, a client’s full contract set or a body of regulation once and reach it from any matter — in Chat, when starting a Review, or when adding files to a Discovery. A database can also link a SharePoint folder rather than copying it, and Libra keeps that link in sync with the source. Databases are part of the Team plan and are switched on team by team as the rollout reaches you — if Databases isn’t in your sidebar, ask your Libra account team. See Databases.Integrations connect Libra to a system your firm already runs: SharePoint and OneDrive for Microsoft 365 files, and Kleos, Legisway, NotaioNext or SuiteNext for case and matter files. Other document management systems aren’t supported out of the box — if your firm runs something else, your administrator can raise it with your Libra account team.

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Integrations

Libra supports SharePoint and OneDrive for document access, the Word and Outlook Add-ins for working inside Office, and Kleos, Legisway, NotaioNext and SuiteNext for case and matter files. Other integrations vary by product version and jurisdiction. See Content integrations for current availability.
An integration needs reconnecting when its authorization expires or is revoked — by the connected service, by an administrator, or by a change to your account. Reconnect it from your settings and check that the account you’re connecting still has access to the source. If this keeps happening, contact support and tell them which integration it is and roughly when it started.
Signing in confirms who you are, but it doesn’t by itself give you content — your Wolters Kluwer subscription does. Check that the country product you expect is assigned to the same account you connected with. If it is and the content still doesn’t appear, contact support and mention which product you’re expecting and when you connected.

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Chat & History

Press Cmd+K (or Ctrl+K), or click Search all projects at the top of the sidebar. It matches names across chats, documents, folders, Reviews, Discoveries, Workflows, Assistants, and templates, and it searches full message content inside your chats. Archived chats are not included in search results. See Search and Chat history.
Yes. Use Projects to keep related chats together. Start new chats directly within a project to keep them grouped, and archive ones you don’t need on the main list. See Projects and Chat history.
Yes. Open the chat actions menu next to the chat title and choose Edit Details, then update the chat name. Meaningful names make chats easier to find later, including in Search.
Open the chat actions menu next to the title, then choose Delete chat. Deletion is immediate and deleted chats cannot be recovered. If you only want a chat off your main list, archive it instead.

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Troubleshooting

Libra mascot waiting
Nine of ten “Libra is broken” tickets are fixed by a hard refresh (Cmd+Shift+R) or switching to Chrome. Try those first; then read on.
Try these steps: (1) Refresh the page, or hard refresh with Cmd+Shift+R, (2) Check your internet connection, (3) Try the latest version of Chrome or Microsoft Edge, (4) Clear your browser cache. If the problem persists, raise it with your firm administrator or contact support, including the time it happened and a screenshot.
On Windows, the add-ins require Microsoft 365. Try removing and reinstalling the add-in. See Word Add-in Setup or Outlook Add-in Setup for supported versions on Mac and the web.The Outlook Add-in opens both while you are reading a message and while you are composing one — a new mail, a reply, a reply-all, a forward, or a draft you have come back to. On the compose surface it carries your current chat across and can rewrite the message you are writing in place, leaving the quoted thread below it untouched. If Libra does not appear when you open a compose window, your organization is still on an older build of the add-in. Reinstalling it won’t help — the compose surface arrives with a newer add-in manifest — so ask whoever deploys Libra through your Microsoft 365 admin center to roll out the current version.
When exporting to Word, some complex formatting may not transfer perfectly. Try exporting as PDF for exact formatting, or edit the Word export as needed. For specific formatting requirements, use the Word Add-in to work directly in your document.
Check that: (1) You are in the same organization, (2) The content was explicitly shared with you or your team, (3) You have the correct permissions. If issues persist, ask your organization admin or contact support.

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Technical Requirements

Libra is supported and recommended on the following browsers:
  • Google Chrome (recommended)
  • Chromium-based browsers, including Microsoft Edge
For the best experience, keep your browser updated to the latest stable version. If you use another browser and experience issues, switch to Chrome or Edge.
Yes. Libra’s web application works on tablets and smartphones through the browser. Document-heavy work is better suited to the desktop experience. For the best experience on mobile, use the latest version of Chrome or a Chromium-based browser where available.
Libra requires a stable internet connection and access to app.libratech.ai. If your organization uses a firewall, proxy, Conditional Access, or content filtering, ask your IT team to allow the required Libra and integration endpoints.
No. Libra requires an active internet connection to function. All AI processing happens on secure cloud servers in Europe, so an internet connection is necessary to send your queries and receive responses. There is no offline mode available.
For more detailed security and compliance information, visit our Security page or see the Security & Compliance section.